F.A.Q.s

What is Pinegrove Place?

We are a Long-Term Care facility licensed to provide nursing care for 76 individuals with complex care needs. Our residents are individuals who are no longer able to live independently at home. In addition to 24 hour nursing care, we provide all meals, laundry and housekeeping services as well as recreation, pastoral care, art therapy and music therapy programs along with other social activities.

Are you a private facility or are you publicly funded?

We are a Mennonite, non-profit care home founded by the Mennonite Care Home Society of Richmond. The majority of our operating expenses are funded by Vancouver Coastal Health and the remaining costs are funded by monthly user fees paid directly by the residents living here.

Do you offer dementia care services?

Yes. Our Special Care Unit, for residents with Alzheimer’s disease or other forms of dementia, is located on our second floor. This area is secure and features an outdoor garden patio. There is also a separate dining area for residents living in this area. Staff working on this floor are trained in dementia care and are very experienced in working in this special environment.

Are rooms private or shared?

All of our resident rooms are private and each room has a two-piece ensuite bathroom.

May residents bring their own furnishings with them when they move in?

All of our rooms come fully furnished with an electric bed, a desk, dresser and a nightstand with a lockable drawer. We encourage residents to decorate their bedroom suites with their personal possessions including, artwork, photos and other personal items to create a space that is uniquely their own.

Do you have a rooms available now or is there a wait-list?

All admissions to Pinegrove Place are handled by Vancouver Coastal Health’s Priority Access Team. Residents must be assessed by a case manager at VCH to determine if they meet the eligibility criteria for Long-Term Care. Pinegrove Place does not manage its own waitlist as all admissions come through VCH. See our Admissions page for more information and for links to Vancouver Coastal Health.

How much does it cost to live at Pinegrove Place?

The provincial government sets the monthly user fee rates based on income. The co-payment rate for residential care clients is 80% of the individual’s annual after tax income, subject to minimum and maximum rates. The rate determined for you will be provided to you by your VCH case manager prior to admission at Pinegrove Place.

What is a Resident Trust/Comfort Account?

When you move into Pinegrove Place a comfort or trust account is established. The purpose of this account is to provide residents with a source from which they can make small cash withdrawals as well as conveniently make payments for services such as hairdressing, podiatry, guest meals, etc. An account statement is issued monthly.

What are the visiting hours?

There are no restrictions on visiting hours at Pinegrove Place. This is our residents’ home and their visitors are free to come and go, as long as they respect the community’s need for privacy and/or quietness at certain times.

What about pet visitors?

Family and friends are welcome to bring their well-behaved cats and dogs on leashes with them when they visit. Please keep pets out of food service areas.

May residents invite a guest to join them for a meal?

Yes, residents may invite family and friends to join them for a meal. Guest meals may be purchased through our Front Office. We appreciate 2 hours advance notice for all guest meals.

Is there visitor parking available?

Yes, in the parking lot in front of our building. Any overflow parking may use the adjacent church parking lot. Our front driveway and door area is reserved to allow access for emergency vehicles, Handi-Dart & taxis, our bus, and family drop offs and pickups only.

What are the policies on alcoholic beverages and smoking?

Alcohol will be served only with a doctor’s order. Pinegrove Place complies with Vancouver Coastal Health’s nonsmoking policy.  Visitors, residents and staff may not smoke anywhere in our building or on our property.

You can make a difference!

We value all the donations we receive at Pinegrove Place.